Chronopay is a joke!

So I tried to add funds to an online music store today. Their payments are handled by Chronopay, which provide the most confusing, user-unfriendly payment system known to man.  You are asked for your name and surname, address, and card details (OK all normal up to here), but then…the issuing bank of your card? My bank has variations on the company name, which means I cannot be sure I’m typing the right thing here. After this step, I’m shown my bank’s ‘Verified by VISA’ additional check page, which asks me to enter a PIN that has been SMS’d to my mobile phone (whaaaa?). Entered the PIN which is accepted, and a few seconds later…transaction refused. All in a page using Times New Roman as the font – how ugly can you get? No word on why was the transaction declined, from the myriad of possible fields where data could have been input wrong. Call their service hotline (uhm, their 24/7/365 chat is “offline”, I guess this is a leap year or something), wait for 10 minutes, nobody bothers to take the call. Either they are very busy, or they leave some temp to take the calls at a very slow pace.  In all – it SUCKS! I tried this thing seven times, with various combination of inputs, and they all failed. Just to see if I was going senile, I purchased something else online, and it went through just fine.